Once a registered user buys any "Credits Pack", he/she can claim refund of that particular amount/pack (after cancelling Transaction) only if he/she has not taken any Test or performed any other credit requiring activity, using that pack, on our website. However , request for refund will not be entertained, even if the credit pack is unused, after 30 Days of Purchase.

Only those Credit Pack can be refunded which are not used at all after buying and were bought by the registered user through online transaction/payment gateway. Those Credits/sum of credit accrued to them through promotional programs (like awards for Top Rankers, incentives etc.) of our website can not be redeemed and are therefore non-refundable in any scenario.